Net Detective Reviews

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Verified Reviewer
New Reviewer

Can NOT access, I PAID for a lifetime membership paid almost $700.00 yes i said: (seven hundred dollars)

Few years back I paid almost $700.00 for a lifetime membership. i even paid and still have the lifetime software CD. it will not let me log in. I used it (1) time, then it would Not let me log back in. i tried to get in touch with "NET DETECTIVE" and "DIGITAL PACIFIC CO." both having no luck with either one. DO NOT Waste YOUR MONEY!.

User's recommendation: DO NOT WASTE YOUR MONEY!.

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ID
#2247603 Review #2247603 is a subjective opinion of poster.
Service
Net Detective Membership
Cons
  • Subscription cancelled without my knowledge or authorization
  • Having my membership cancelled without my knowledge
  • Not being able to contact someone through customer service
Loss
$650
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Logged in won't allow search at all

Purchased membership, database does not work at all. Meaning, that it brings you to "Teaser Page". Does not allow you to run searches etc. SCAM Do Not USE. (They used to be very reliable now they are not)
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ID
#2250514 Review #2250514 is a subjective opinion of poster.
Service
Net Detective Membership
Loss
$35
Preferred solution
Deliver product or service ordered
New Reviewer

Not able to search for anyone. Can't contact. No gets back via email and phone numbers are not valid.

Paid $29.95 to be able to search and locate my classmates. Software is not working and never returns any results even when I searched for MYSELF!!!

User's recommendation: Don't get scammed the way I was.

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ID
#2202547 Review #2202547 is a subjective opinion of poster.
Loss
$30
Preferred solution
Full refund

Unable to log in ! i have a lifetime membership and no one is responding to help resolve my issue!

no response from customer service after purchasing a lifetime memebership !
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ID
#2149427 Review #2149427 is a subjective opinion of poster.
Location
Lancaster, Texas

No login info charged card

They charged my card all of a sudden. Never asked for it. Couldn't contact them to demand return of my funds. Had to log in. They had no record of me. They are a fraudulent company. I want my money back. I do not, nor ever have wanted their services.

User's recommendation: don't have any.

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ID
#2087143 Review #2087143 is a subjective opinion of poster.
Service
Net Detective Membership
Cons
  • Steal from people
Loss
$30
Preferred solution
Full refund

I didnt ask for them!!!!!!

a charge showed up on my account. I couldn't contact them unless I logged in. They had no record of my email. I told them I do not want their service. Never asked for it. Refund my money. Go away. Several times. No response.

User's recommendation: they are committing fraus.

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ID
#2086498 Review #2086498 is a subjective opinion of poster.

Lifetime membership cancelled

Basically i have had the net detective lifetime membership since 2005... And i see that they no longer honor their agreement... After finding that they changed their policies, i would like a refund of my money... Last time i was able to even use the program was 2010...

User's recommendation: Dont buy.

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ID
#2056552 Review #2056552 is a subjective opinion of poster.
Location
Maitland, Florida
New Reviewer

I signed up for a life membership and found the company had changed its policy.

I signed up for a life membership. I signed on to find that membership was not honored. drcodysweet@***.com
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1 comment
#1753541

I too signed up for a lifetime membership which is no longer honored .

ID
#1562866 Review #1562866 is a subjective opinion of poster.
Service
Net Detective Membership
Reason of review
Warranty issue
Preferred solution
Full refund
New Reviewer

Refund

I change my mind do not want your services want my refund ASAP thank yoj
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ID
#1542685 Review #1542685 is a subjective opinion of poster.
Service
Net Detective Membership
New Reviewer

Sign in problems

i keep trying to sign i to m account and it says theres no account with that information.
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ID
#1480789 Review #1480789 is a subjective opinion of poster.
Product
Net Detective Account
Reason of review
Access/ activation issues
New Reviewer

Site SUCKS

This site sucks. I paid $29.99 for a search and it would not work. emailed them about 10 times for a refund, will not get back with me.
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ID
#1477290 Review #1477290 is a subjective opinion of poster.
Product
Net Detective Website
Cons
  • Customer service
Reason of review
Bad quality
Loss
$30
Preferred solution
Full refund
New Reviewer

Life time account

i had paid for a lifetime access hadnt used it in a long time and when i went to it to use had no access under any email that i could have used. i am not happy something needs to be done. I truly want my account back it was somethng i used a lot before. how can you just offer something someone pays for and then take it away.to me you stole from me. something needs to be done about this. and then when i sent a message i was told they had no record of the emails at all of ever having a membership when i got the membership in 2005. i need it back or my money that is how i feel
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2 comments
#1686015

Same thing here. Life time Member sign on and used for several searches ; all of a sudden not able to sign into account, zero action or support with customer service .

Agreement was life time .

Better Business Bureau should check . Too many of us in the same boat?

#1664419

Me too

View more comments (1)
ID
#1391564 Review #1391564 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Service
Net Detective Membership
Pros
  • When it worked it was great
Cons
  • Having my membership cancelled without my knowledge
Reason of review
cancelled when paid for lifetime
Preferred solution
Deliver product or service ordered
New Reviewer

Life time Account canceled without my knowledge

I signed up for a life time membership account that would never cancel over 13 years ago. I used the account on and off over the years. I switch computers on many occasions too but at some point I would sign in on the net detective. I remember having problems signing on in on those times. I had to get in touch with the company in order for my account to work again. Again, I have not been on this website in a very long time. I go on today 9/2018 and it wants me to sign up for $1 that would last for 30 days and then the charge would be $29 for each additional month. Angry
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ID
#1349760 Review #1349760 is a subjective opinion of poster.
Service
Net Detective Membership
Pros
  • I was able to locate people i was looking for
Cons
  • Not being able to contact someone through customer service
  • Subscription cancelled without my knowledge or authorization
  • Having my membership cancelled without my knowledge
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Paid for 2 accounts. Can't log in. Been customer since 1997

Cant login. Paid for 2 accounts since 1997.
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ID
#1293259 Review #1293259 is a subjective opinion of poster.
Product
Net Detective Account
Reason of review
Access/ activation issues
New Reviewer

Terrible

i paid for the lifetime package and when the upgraded there system they dropped all the licetime members..this website is a joke
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ID
#1257587 Review #1257587 is a subjective opinion of poster.
Service
Net Detective Membership
New Reviewer

Been a lifetime member since 2007

I paid for a lifetime membership. Over the years that I have been a member they have repeatedly disabled my account. I’ve had to contact them over and over to have it reactivated. I have had to contact them again today as the actors disabled again. I wNt my money back. I may not have signed in daily, but I paid for the account. It’s mine and it should be available to me when I need it
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ID
#1227135 Review #1227135 is a subjective opinion of poster.
Product
Net Detective Account

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