Net Detective Complaints and Reviews

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Net Detective
Main address: 1392 S. Woodland Blvd. 3272 DeLand FL
800.853.9773, 386.736.3882, support@hdpublishing.com
  • 74 complaints
  • $1.4K claimed losses
  • $19 average
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  • Sep 01
  • Internet
  • Background Check
  • 11

every time i went to a suppose item of info it wouldn't let me go until i paid even more! So i didn't even finish the rest of the 3 weeks that was left of the month.All i was trying to get was a simple routine background check. Linceicen check,criminal background.Home phone number is about i had didn't even report a cell phone just the landline. ridiculous same with using or trying to use any... Read more

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  • Mar 22, 2013
  • Advertisements and Cons
  • Portland, Oregon
  • Software Company
  • 36

I bought Net Detective a few years ago. Then I upgraded to their deluxe version. It worked for a while then I was not able to use it all. They dropped that service and started calling it the police version and locked me out of it. Now they won't even let me log in even though I have used the almost useless service for several times in the last few years. This company is what gives internet... Read more

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  • Jul 28, 2012
  • Social Networks
  • Las Vegas, Nevada
  • Background Check
  • 56

This service is a rip-off. It returned "no results" on the person I was investigating. This person definitely exists, so that it was incredible to me that I got 0 results. How can that be? Clearly, the service is a rip-off. It looked like it was highly rated, but you really should avoid this service at all costs. I couldn't believe it when it told me that the person didn't exist. I cannot... Read more

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  • Jul 23, 2012
  • Advertisements and Cons
  • Dallas, Texas
  • Net Detective
  • 1
  • 1
  • 103

After impetuously signing up for Net Detective's services (I didn't search for complaints online, as I generally do before using a product), I quickly found out the information I needed would not be found on their site. I, within 2 hours of my purchase and after stupidly signing up for their "premium" service, emailed their "customer support" department, via the email address and as per... Read more

Was this review helpful? 7 4

     

  • Jul 16, 2012
  • Advertisements and Cons
  • Atwater, California
  • Background Check
  • 79

I signed up for Net Detective several months ago (April) and had similar problems as other posts, no login, no service and a disconnected phone but I was not charged the $29.00. This month (July) I received the charge. Luckily the phone number for customer service is working and being answered (1-877-454-4814). I requested a cancellation and a refund. The customer service person stated that... Read more

Was this review helpful? 3 0

     

  • Apr 25, 2012
  • Social Networks
  • Holland, Michigan
  • Net Detective
  • 2
  • 2
  • 39

I can not log on and when I call customer service the number has been dis-connected. I want my $29.00 back. These ***'s should be in jail. What is going to be done? Is this going to be looked into by some Attorney General. It's got to the point where you can't trust anybody. I would like to know how much money they stole. I feel this should be posted all over the internet and... Read more

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  • Mar 19, 2012
  • Social Networks
  • New York, New York
  • Private Investigator
  • 60

I hired these clowns to verify the home address of a dead beat debtor whom I am trying to serve with legal papers. After charging me a fee in excess of $300, I get an email from them three weeks later advising me that they made a few phone calls pretending to be UPS so that they could confirm that the debtor lives there. They don't use "databases" like they advertise for tracking people... Read more

Was this review helpful? 0 1

     

  • Mar 06, 2012
  • Social Networks
  • Sacramento, California
  • 2
  • 2
  • 29

signed up for net detective they advertise 24 hour phone service nobody answer the phone can't get my pass word verified what a bad deal. you want a hundred words for some reason so i will say i am pissed really pissed really pissed pissed pissed pissed pissed pissed off to the max max max max max max max thank mean the max how many times can i say i am pissed off to the max now i am getting... Read more

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  • Feb 06, 2012
  • Software
  • Ames, Iowa
  • Netdetectivehelp Charges
  • 27

I signed up to use Net Detective. Supposedly you get a detailed background check. I get nothing more than a name, address and phone number. The homepage gives you a website to go to for help: website netdetectivehelp.com charges you $39 to answer a question! The phone number they have on their website gives you another phone number to call and at that number you cannot speak to anyone. I am... Read more

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  • Jan 16, 2012
  • Software
  • Waterford, Michigan
  • Net Detective Standard
  • 38

This morning I needed to do a background check and decided on NetDetective. I paid the 29.95 for 3 yrs and began my search. After an hour it was still preparing my report, hence nothing. So I called the "live" support line and went through every option available to get to a live person but each option refers you to the website for assistance and disconnects. Now I am an IT specialist with a... Read more

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